#Carbonite cost business how to#
#Carbonite cost business install#
#Carbonite cost business full#

#Carbonite cost business install#

In other words, the Carbonite Business install procedure has many checkpoints that protect Carbonite’s interest with regard to user-managed keys, but almost none that protect the user. The self-managed keys feature is practically designed to fail. Again, unfortunately this is not the case. I had assumed that, like many other encryption programs, Carbonite would let me recover my own key locally from within the installed version of the program and save it post-installation. Unfortunately since the setup dialog didn’t make it clear at which point it had generated a key or require me to save that key before continuing, I never had it to begin with.

#Carbonite cost business how to#

Shortly after installation I received an email with further warnings about managing my own key and how to protect it.

The installer GUI makes it very clear that if I manage my own key and lose it, Carbonite has no way to help me recover the key and I lose all my data.īut in a regulatory compliance environment, that’s not a bug. In fact, although the install screen does not make it obvious at which point to save the user-managed key, it does walk the user through several dire warnings about using that particular feature. Although this feature is advertised heavily on Leo’s various shows, it is not one that Carbonite recommends to its users.

#Carbonite cost business full#

They get two stars because they support Hyper-V full machine backups.I originally purchased the Carbonite Business service based on the strong recommendation of Leo LaPorte and the product’s ability to let me manage my own encryption keys.

Certainly not impressed with their support. At this point I am wondering if Carbonite is a suitable professional product. Fine, we all have bad days, I will call later so that support can make sure I next, next, finish on an uninstaller.Īdditionally their portal doesn't have any way that I could find to check the status of my ticket. At this point I just wanted to get away from unhelpful Mr. Grumpy pants said I would have to let them perform the uninstall and reboot the server so that they could 'make sure it was done correctly' before the issue could be escalated. It was obvious that providing me with support was just too much trouble for grumpy Tylor so I asked for escalation. I uninstalled without the requested reboot the uninstalled prompted me for, reinstalled. (Side note: Pet peeve that uninstall and reinstall was the very first troubleshooting step.) I reiterated that I wanted to try something that didn't require a reboot. I was told by an unfriendly Tier 1 guy that I was to uninstall the software and reinstall. This is a production server so I wanted to see if there is anything I could do short of a reboot. I got an error 'Carbonite remote management service could not be started. We had enough space so I tried restarting all of the services. Over the holiday weekend it stopped uploading backups with an error about there not being enough space to store the backup in the cloud. I have been running Carbonite Server Backup for just over two months.